Enservicenow Kb Templates – Templates are accessed via the template bar. The templates could guide people on what content should. Ask yourself if your knowledge base article template: What is a knowledge base?.

I'm trying to add some sort of help text for knowledge base article templates. You can show / hide the template bar by clicking on the ellipsis in the top right of the servicenow case screen. We've put together a handy knowledge base template to take the guess work out of helping customers find the resources they need. Unable to see fields from custom knowledge template when creating a knowledge article.

Enservicenow Kb Templates

Enservicenow Kb Templates

Kb articles are key to servicenow. You can either look at the look at using the sys_template table. An effective knowledge base template makes complex knowledge simple to.

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